Terms of Use

This Agreement sets forth the terms and conditions between Island Transfer and Tours and users who use our transportation services for Airport Transfers, Island Tours  and Shore Excursions ("You")


You must read this Agreement before using the Site and booking a Transfer, Island Tour or Shore Excursion. Use of the Site constitutes an agreement to all terms and conditions in this Agreement and you warrant that you understand, agree to and accept all terms and conditions contained here.





You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age and possess the legal authority to create a binding legal obligation.


Users will only use this website to make legitimate reservations for themselves or any other persons for whom the user is legally authorized to act for.


Airport Transfers


When placing a booking you undertake to us that the details you have supplied are correct, including passenger names, dates of travel and time of arrival/departure. If there are changes to the details supplied, it will be your responsibility to contact us and request changes.


Full payment is due at the time of booking. Upon receipt of payment, Island Transfer and Tours Booking system will generate an automatic confirmation email to the email address you provided at the time of booking. If you do not receive a booking confirmation from us after submitting your payment, you must let us know by email or telephone as failure to do so may lead to missed emails about your booking which we cannot be held responsible for.


It is your responsibility at all times to ensure that your email address or contact number remains active. If your email address or contact number change, you must advise us immediately and similarly let us know if you do not receive our acknowledgment of your email address change within 48 hours.


Prior to travelling, customers must have a print out or an electronic copy of their confirmation voucher available for presentation on both arrival and departure transfer.


Confirmation Voucher contains important information about meeting/pickup points and departure pickup time; therefore, customers must take these with them on holiday. It is important that you check the departure date and time on your voucher for correctness and notify us of any inaccurate details so we can make the change. If you do not do so you will be charged for a second transfer, as the first one will have been carried out according to the information you provided.




Amendments or changes to your booking must be received in writing from the lead named passenger and the email address we have on the booking at least 24 hours before delivery dates. Additional charges may be applicable, for which you will be advised at the time of the amendment.


Please note that any incorrect information on the documentation received from us, must be brought to our attention within seven days of the date of issue of the received documents. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above.




Island Transfer and Tours tries to accommodate our guests by providing infant/child seats. At the time of booking it is the customer's responsibility to advise us of any special requests for a child seat for transfers. Please note however, these cannot be guaranteed. Where child seats are available, we will provide a maximum two car seats for infants and toddlers up to three years old. We do not provide boaster seats.




Vehicles use for transfers and tours includes sedans, minivans, buses and coach. All vehicles used for transportation services are equipped with air conditioned. Vehicles assigned are base on availability on the number of passengers travelling together.




One suitcase plus one carry-on bag is allowed per passenger. If you are carrying any excess luggage such as more than 1 bag per person, golf clubs, bicycles, strollers, but not limited to, or other over-sized items, you will need to inform us when booking to ensure we can provide the correct vehicle. Should you fail to notify us, you will be liable for any additional costs incurred.




No portion of transfer fees is transferable or refundable once service is provided.




You are not permitted to include additional passengers on your transfers without the prior approval of Island Transfer and Tours. The rate for 1 - 4 passengers applies at the time of booking only. Once booking is completed, any addition will attract an additional fee. In any instance, Island Transfer and Tours is only liable to transport the number of persons booked for at the time of booking. Any addition will attract an additional fee and the appropriate fees will be applied at the time of amendment. Failure to make the required payment will result in only the transportation of the original persons booked.


Tours and Excursions


Island Transfer and Tours is a transportation service provider that seeks to connect travelers with Tours and Excursions provided by third party attraction owners. We do this through our website, www.itransfertourist.com


You understand that the Tours and Shore Excursions represented on this website are provided by independent owners and we do not own them.


You hereby represent, understand and expressly agree that Island Transfer and Tours does not control the quality, timing, legality or any other aspect whatsoever of the services actually delivered by these third party owners, nor of the integrity, responsibility or any of the actions whatsoever of these companies.


Island Transfer and Tours will use its best efforts to offer services provided by those companies who are reputable and offer quality services in accordance with the Jamaica Tourist Board.


We have taken care and responsibility to verify and check all information provided on our website at the time of compilation; however as this information is supplied by the relevant attraction, tour, cruise operator, we accept no responsibility for any inaccuracy contained in the information provided on our website.




The following terms and conditions apply to all bookings whether online or through our contact service.


By booking with Island Transfer and Tours, you agree to be bound and abide by the following rules and conditions:


User authorizes us to make reservation for the total reservation price displayed on this website. Island Transfer and Tours uses a third-party service to process your credit card information for all transactions made through www.itransfertourist.com. We do not store your credit card information on Island Transfer and Tours web servers or in paper files. You hereby agree to hold Island Transfer and Tours harmless for any damages that may result should any personal information about You be released by any third parties. For further information regarding that service, please contact Native Tours Jamaica's credit card processing company, paypal.com


User may cancel or change their prepaid reservation in accordance with our cancellation policy.


User agrees to pay any cancellation charges or fees that may apply.


All costs are shown in US dollars unless otherwise stated.


All rates are subject to change without notice.


We reserve the right to offer alternative tour package of a similar standard in the event that the supplier overbook their property or for any reasons beyond our control.



Cancellation Policy


Any cancellation by You must be made by telephone or email and acknowledged by Island Transfer and Tours 24 hours or more prior to the date for the provision of service.


Cancellation with 24 hours or more notice prior to the start date of the activity will receive a full refund.


Cancellation with less than 24 hours’ notice will attract a 50 percent penalty fee.


There will be no refund if you do not turn up “No Shows ” for your planned activity. If you miss your flight into MBJ or KIN, you must inform us as soon as possible, so your transfer can be rescheduled. If you do not do so, you will be charged for a second transfer, as the first one will have been at the airport waiting for you on your planned arrival.


In some cases, Island Transfer and Tours may cancel a tour due to weather or other circumstances. In the event that Island Transfer and Tours  cancels the tour, You may choose between a rescheduling of the tour OR a full refund of all monies paid or a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by You as applicable.


If your tour is cancelled because of a 'force majeure' event, you will receive a full refund. For shore excursions, this typically means such things weather conditions preventing your ship from docking, or if your ship arrives late or otherwise does not dock.




You are responsible for providing accurate, timely and complete information in connection with Your registration for and use of the Site. Island Transfer and Tours is not responsible for any claims relating to any inaccurate, untimely or incomplete information provided to us by You.


Island Transfer and Tours is not responsible for wrong information such as incorrect flight info, dates, e-mail address or any information submitted by you.


For departure transfers, Driver will wait only 10 minutes prior to leaving the hotel for the airport so as not to make anyone else late for their flights. If you miss your transfer due to tardiness, you will be responsible to make it to the airport on your own so you don't miss your flight. We will not be responsible for missed flights due to tardiness.


Please wait for your departure transfer in the same lobby as provided on your reservation. If you change lobbies, you must contact us directly and let us know that you are in a different lobby, or you MUST make your way to the lobby that you provided on your reservation. We will not be responsible for missed flights due to non-communication, or non-compliance.


We will not make compensation payments for any cancellation/changes caused by any incorrect information supplied by you.


Island Transfer and Tours will put its' best endeavors to find and rectify any errors and omission as quickly as possible. However, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case Island Transfer and Tours shall reserve the right to cancel that contract and the customer will not have any liability to this regard.




Island Transfer and Tours is not responsible for any loss, damaged or stolen personal effects while on our services.




All rates are subject to change without notice.




You acknowledge that tours offered on this website may be adventurous in nature and may involve a significant amount of personal risk. You hereby assume all such risk and hereby release Island Transfer and Tours from all claims and causes of action arising from any damages or injuries or death resulting from these inherent risks.




This website is provided “as is” without any representations or warranties, express or implied. Island Transfer and Tours makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, Island Transfer and Tours does not warrant that: this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading. Nothing on this website constitutes, or is meant to constitute, advice of any kind. It is the responsibility of the user to gather travel information to determine the availability of travel related goods and services.




Under no circumstances will Island Transfer and Tours be liable to You for any indirect, incidental, consequential, special or exemplary damages arising from any provision of this Agreement. Furthermore, the TOTAL liability of Island Transfer and Tours arising with respect to this Agreement and this website will not exceed the total amounts paid by You under this Agreement. Any notice or other communication to be given hereunder will be in writing and given by electronic mail.




Failure by Island Transfer and Tours to enforce any provision(s) of this Agreement shall not be construed as a waiver of any provision or right.